Midsize to large organizations don?t often have the ability to respond rapidly and thoroughly when incidents happen. At the same time, public and private companies do realize that risk management is a hot button. Without a proactive, consolidated approach to managing risk?from theft, property damage, data breaches, fraud, sabotage, IP violations, workplace violence and more?companies needlessly eat into profits and may even damage customer relationships.
?When Jeff Francis, an enterprise security director at health system UPMC, got a call from a team member one Saturday, his natural response was to brace for the worst. A visitor, who also injured two security guards, had attacked a patient. Fortunately, Francis was able to log on from home to UPMC?s incident management system and see the report in minutes. He then alerted managers in the security, legal, PR and risk departments. Without such quick action and a clear process for handling, the incident could have escalated into a panic situation?with incorrect information getting to the police and national media. Instead, the event remained largely inside the company and was addressed calmly, says Francis.?
See Incident Management: Bringing it All Together, a white paper from CSO Security and Risk.
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Tags: enterprise security, incident management
Source: http://www.rothstein.com/blog/incident-management-bringing-it-all-together/
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